Our Policies

Privacy Policy

Last updated: 18 September 2026

FreshKarts is run by Fresh Karts India, Tolichowki, Hyderabad. This policy explains what we collect when you order from us and how we use it.

What we collect

• Your name, WhatsApp number and delivery address (house/flat, street and area, landmark).
• Your location, only if you tap “Share my location” — used to find you and work out the delivery charge.
• Your order: items, quantities, delivery slot, payment method, notes, and the UPI reference number for any advance you pay.

How we use it

• To prepare, deliver and confirm your order, and to contact you about it on WhatsApp or by phone.
• To keep a record of orders and payments for our accounts.
• To send daily rates and offers in our WhatsApp community — only if you choose to join it.

Where it is kept

Orders are sent to us on WhatsApp and saved in our private order sheet (Google Sheets). To estimate distance, the area name you type (not your house number) is looked up on OpenStreetMap. Your browser also remembers your cart and delivery details on your own phone so you don't have to retype them next time.

What we don't do

We do not sell or rent your details to anyone, and we never ask for your UPI PIN, card number or bank password. To have your details removed, message us on WhatsApp or email us (see Contact below).

Terms and Conditions

Last updated: 18 September 2026

• Prices are set daily and shown on the website. The price that applies is the one shown when you place your order.
• Weight-based billing. Loose items are weighed at packing, so the final amount can differ slightly from the estimate. Any difference is settled at delivery.
• Chopped and peeled items are cut, peeled and cleaned to order. After peels, seeds and stems are removed, 1 kg ordered will weigh less than 1 kg. The price is for the item before cutting or peeling.
• Photos are for reference; natural produce varies in size, shape and colour.
• Minimum order is ₹199 (before delivery charges).
• Order confirmation. A cash-on-delivery order is confirmed as soon as you place it; a UPI order is confirmed once we receive the payment. We may cancel an order if an item is unavailable, the address is outside our delivery area, or the advance is not received — any advance paid is then refunded in full.
• If an item runs out we follow the choice you made at checkout: call you, replace it with something similar, or remove it and adjust the bill.
• These terms are governed by the laws of India, with courts in Hyderabad, Telangana having jurisdiction.

Shipping and Delivery

Last updated: 18 September 2026

• Delivery area: we deliver from Tolichowki, Hyderabad. Delivery is free within 5 km; beyond 5 km it costs ₹10 for every extra km (or part of a km). The website calculates this at checkout and we confirm it on WhatsApp.
• Maximum distance: right now we only accept orders within 15 km of Tolichowki. The website checks this at checkout from the area you type or the location you share.
• Delivery slots: 9:00 AM – 2:00 PM and 4:00 PM – 8:00 PM, up to 3 days ahead.
• Morning slot, 9:00 AM – 2:00 PM: orders placed between 8:00 PM and 12:00 noon the next day.
• Evening slot, 4:00 PM – 8:00 PM: orders placed between 1:00 PM and 7:00 PM the same day.
• Outside those windows the website shows the next slot you can book, up to three days ahead.
• Chopped and peeled items are prepared to order and must be booked at least one day before delivery.
• Ginger, garlic and mixed pastes are cleaned without acid, which takes two days. They are delivered separately on the day they are ready, at no extra delivery charge — the rest of your order arrives on the day you choose.
• Please keep your phone reachable during your slot. If we cannot reach you, we will call to arrange a new time; a second trip beyond 5 km may be charged.
• Rain, traffic or festivals can occasionally delay a slot — we'll message you if that happens.

Refund Policy

Last updated: 18 September 2026

Cancellations

• Fresh items: orders cannot be cancelled once they have been placed. Once the advance payment has been made, the order cannot be cancelled and the amount is non-refundable.
• Offer gifts: the free item from the inaugural offer (orders of ₹500 or more) has no cash value and is non-refundable.
• Chopped, peeled and paste items: orders cannot be cancelled once they have been placed, because we start preparing them for you. The advance is therefore non-refundable.

Problems with your order

• If any item is damaged, spoiled, missing or incorrect, please send us a photo on WhatsApp within 1 hour of delivery. We will replace it the next day or refund that item.
• If we cancel your order or cannot deliver an item, we will refund the amount for it in full.
• If you feel your order did not arrive fresh, please contact us and return it. We will replace it the next day.

How refunds are paid

Refunds are sent to the UPI account you paid from within 3 working days of approval. Cash payments are refunded by UPI or adjusted against your next order — whichever you prefer.

Cash on delivery available

With cash on delivery there is nothing to pay when you order. You pay the whole amount in cash when your order reaches your door.

Please order only what you want

• Everything is packed fresh for you. We buy, weigh and pack each order for its slot — and chopped, peeled and paste items are prepared specially for you and cannot be resold.
• A forgotten order is wasted food and a wasted delivery trip, so please tell us on WhatsApp if your plans change.
• Your slot is held for you, so we plan the right quantity and delivery route around it.

Prefer to pay online? Choose UPI payment at checkout and pay the full amount by UPI — nothing to pay when your order arrives.

Contact Information